Refund policy
Return & Refund Policy
At The Adventure Studio, we want you to love your order. Every kit is carefully handmade and packed with care, but if something isn't quite right, we're here to help.
Returns
If you've changed your mind, you can return your order within 14 days of receiving it.
To be eligible for a return, your item must:
- Be unused and in its original packaging.
- Be in the same condition that you received it.
Please contact us before returning your order so we can provide return instructions.
Unless your item is faulty, damaged or incorrect, customers are responsible for the cost of return postage.
Damaged, Faulty or Incorrect Items
We carefully check every order before it's dispatched. However, if your order arrives damaged, faulty or you've received the wrong item, please contact us within 48 hours of delivery.
Email us at:
theadventurestudio@outlook.com
Please include:
- Your order number.
- A brief description of the issue.
- Clear photographs of the item and any packaging if applicable.
We'll always do our best to resolve the issue quickly by offering a replacement, exchange or refund where appropriate.
Personalised Items
As personalised items are made especially for you, we cannot accept returns or offer refunds unless they arrive damaged, faulty or incorrect.
Please check all spelling and personalisation details carefully before placing your order.
Refunds
Once your returned item has been received and inspected, we'll let you know if your refund has been approved.
If approved, your refund will be processed to your original payment method within 5–10 working days. Please note that your bank or card provider may take a little longer to complete the transaction.
Need Help?
If you have any questions about your order or this policy, please don't hesitate to get in touch.
📧 theadventurestudio@outlook.com
We're always happy to help.